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Terms and Conditions

Purchase contract
Before purchasing, please make sure you familiarize yourself with your business and warranty conditions in your own interest.

All orders received by phone, email or via e-shop are considered to be obligatory. By submitting the order, the buyer confirms that he has become familiar with the claim and these terms and conditions and agrees with them. At the time of sending the order, a purchase contract is established between the seller and the buyer. Confirmation of this order (purchase contract) is automatically sent to the e-mail in the order.

The place of delivery is the delivery address indicated by the buyer in the order form.

How to buy
You can (but not necessarily) register, to buy in our e-shop. However, by creating an account at Jefftron you will be able to buy faster, get an overview of your orders and other information.

You can order the goods by clicking on the "Into the basket" button to insert the selected item into the shopping cart. You select and store the other items in the same way. The basket remembers all the items you have entered while viewing our store. We recommend signing up before buying, and if your PC is restarted, the item will remain in the basket.

The amount of items in the basket can be adjusted as required. If the goods are not in stock or if you do not have enough stock you require, you will only be informed when the goods are in the basket. So try to reduce the number of pieces or throw the item out of the basket. If you need to delete any of the items in the basket, press "X" button.

Our e-shop offers goods that are actually present in our warehouse. Thanks to this we can send your order very quickly. Items that are currently sold can not be placed in a basket. The "Buy" button is inactive. If you are interested in such goods, you can request a watchman notification on the product page.

Once you have your basket filled with everything you want to order, please choose destination, add shipping and payment information below. Furthermore, the contact, or delivery address. You must agree to these terms and conditions before confirming your order. If everything is OK, by clicking on the "Send the order" button, the binding order will be sent to our database. Once you have received your order, you will receive a confirmation email at the address given to you.

Orders received are usually sent on the following business day. The seller reserves the right to extend this period if the goods are not in stock or other unforeseen events occur. In that case, the customer will be informed immediately by e-mail or by telephone.

Cancel order by the buyer
you can cancel your order in 30 minutes after order was made. Please send email to objednavky@jefftron.cz , type in email title CANCEL with order number. If was order already paid, money will be returned in 5 days via bank transfer or paypal. If cancel is made later than 30 minutes after order was made, trader reserves the right not to accept cancellation.

Cancel the order by the seller
The seller reserves the right to cancel the order or part of it in the following cases: the goods are no longer produced, supplied, not in stock, the defect was found during packing, or the selling price was incorrectly stated. The customer will be informed of the cancellation of the order and its reason.

Payment Terms
Customer can choose one of the payment method bellow:
• Bank transfer (Only for EU residents)
• Payment by credit card (VISA, Master Card)
• Payment through PayPal

Complaint
Any complaints will be settled in accordance with the Jefftron's Complaint Procedure and the applicable law in the Czech Republic. The Complaint Procedure Code is an integral part of these Terms and Conditions.

Withdrawal from the sales contract
Goods that have been purchased using remote communication tools can be returned within a 14-day period. Within this time, you can return the goods (send them to our business address). Goods must be undamaged, complete with accessories, and we highly recommend returning the goods in their original packaging. In the case that any damage or wear is detected on the shipped goods or packaging, the returned purchase price may be deducted from the actual costs incurred in bringing the product back to its original condition.

In the case of sending by mail, send to our company address (Ing. Filip Nemec, Caslavska 976, 538 03 Hermanuv Mestec, Czech republic). Properly pack the goods in order to avoid damage to the shipment and attach the accompanying letter of withdrawal within 14 days period. In the letter, please provide your contact address, phone number and bank account number to which you wish to refer the refund. If the goods meet the conditions for return within the statutory time limit, money will be returned to you immediately. Not later than 14 days. If you return all the goods from the shipment, we also return the postage according to EU directives. If you return only part of the goods from the shipment, postage and packing are not returned. Postage costs for sending goods to us are debited by the customer as a sender. Do not send the returned goods on delivery - no such shipment will be accepted. The consumer can not withdraw from a contract for the supply of goods, which has been adjusted to the wishes of the consumer or his person.

Appendices or deviations in the order
The seller does not accept any additions or deviations in the order except for the request to be sent to another address or other telephone contact. All non-standard requirements must be discussed in advance and agreed in writing by the vendor.

Protection of personal data
We handle personal data in accordance with the General Data Protection Directive under Directive 95/46 / EC. You can find the full text here.

Technical Data
The specifications are based on the manufacturer's specifications and are purely indicative. The manufacturer or importer reserves the right to any deviations.

Final Provisions
These Terms and Conditions apply in the wording given on Seller's website on the date of the electronic order submission by the buyer.

By sending an electronic order, the Buyer accepts all the terms and conditions of the Business Terms and Conditions, as applicable on the date of dispatch of the order, as well as on the date of dispatch of the order, the valid price of the ordered goods (including shipping or postal) stated in the Operator's catalog, unless otherwise specifically agreed in the particular case. The Purchaser is irrevocably bound by the Purchase Order.

 

Complaints Procedure

Checking goods when picked up by the carrier - Complaint of damaged shipment

The buyer is obliged to check that the shipment has not shown any damage during shipment before taking the shipment from the carrier. If so, then he / she is also required to check whether the goods in the consignment have been damaged. The buyer has the right not to take the damaged shipment.

Damaged shipment
If the transport company damage your parcel content, you can file a claim at your shipping post at the latest following business day. Please take a photo of the parcel packing and photo of the damaged parts. Please send us these photos with details to support@jefftron.cz. We will contact you and we will discuss with you how to fix the problem.

Order is not complete
If you received order which is not complete, please accept our appologize. Please contact us by email support@jefftron.cz and write down your order number and the difference in delivery. We will contact you and we will discuss with you how to fix the problem.

Goods Check - Takeover Quality
Buyer is required to check the quality of the delivered goods without undue delay. You can reveal obvious defects (obvious defects are those that might have been detected during the normal inspection of the goods if normal (usual) attention was maintained.) For example, or if something is not broken. In the event of such a defect found after the takeover, the customer may request a replacement, repair, or discount from the purchase price. The customer is entitled to a replacement if it is not a disproportionate requirement (for example, the defect can not be eliminated by some simple action, such as tightening the screw). It is necessary to inform the seller of these defects within three days of receipt of the goods

Non-acceptance of the consignment
If the buyer fails to take over the ordered shipment of reasons on his side (eg. The customer does not accept the shipment, is unable to pay the customs fee price, customs refuse to send him the package, or buyer dont want pay import taxes), the buyer bears all costs associated with repeated delivery in full price including shipping price back to sender. If the package will be destroyed by customs, there will be no refund from the shop.


Warranty Terms (Product Liability)

The warranty terms are defined in the instruction manual or in the warranty certificate. If, due to its nature, the goods are not equipped with the special instructions for use and the warranty certificate, the guarantee conditions, as defined in the invoice - the invoice, apply to them. Unless otherwise stated, the warranty period is 2 years from the date of sale. The warranty applies exclusively to manufacturing defects of the goods and does not cover its service life or wear and tear.

How to claim
Warranty cover only product build or material fail. Not breaks caused by common or improper use! If you require a claim on our product, first contact us and describe the problem at email support@jefftron.cz. Problems can br often solved by the Technical Board.

Please send it to the address (covered by customer):
name: Filip Nemec
street: Caslavska 976
ZIP code: 538 03
city: Hermanuv Mestec
country: Czech Republic
Please insert into package letter with problem description, the complete address where the goods are to be sent after the repair and your email contact.

We will judge your claims within 30 days after acceptance. Send the goods in a secure package (preferably in the original) in order to avoid damage during transport. We recommend insuring the shipment in case of loss.

If a claim is recognized as a defect in the product during the warranty period product will be repaired under warranty free of charge. Out-of-warranty repairs or modifications are subject to prior agreement by the customer. Both the parts and the after-sales service to the customer. Complaint procedures are governed by applicable laws.

Other rights and obligations of the parties
The buyer acquires ownership of the goods by paying the full purchase price of the goods.

The seller is not bound by any codes of conduct in relation to the buyer in the sense of § 1826 (1) e) the Civil Code.

The out-of-court settlement of consumer disputes under the purchase contract is the relevant ADR (out-of-court settlement of consumer disputes). The Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Praha 2, ID: 000 20 869, Internet address: http://www.coi.cz,

The seller is authorized to sell the goods on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection exercises, among other things, the supervision of the observance of Act No. 634/1992 Coll., On Consumer Protection, as amended.

The buyer hereby takes on the risk of changing circumstances in accordance with Section 1765 (2) of the Civil Code.